HP Discontinues Online-Only LaserJet Printers Amid Consumer Backlash

Blog Post: HP Discontinues Online-Only LaserJet Printers Amid Consumer Backlash

Meta Description: HP has announced the discontinuation of its online-only LaserJet printers and the Instant Ink subscription service. Learn why these changes were made and what it means for consumers.

Focus Keyphrase: HP discontinues online-only LaserJet printers

In response to widespread consumer dissatisfaction, HP has decided to discontinue its online-only LaserJet printers, which were tied to the HP+ subscription service. These printers, identifiable by the “e” suffix in their model names, required a constant internet connection and restricted users to using only HP-original ink and toner.

The Backlash

Customers found the restrictions and the necessity of a constant internet connection inconvenient, leading to significant backlash. This model was designed to provide benefits such as cloud printing and an extended warranty, but many consumers felt these did not outweigh the drawbacks.

Impact on Current Users

Existing owners of these e-series printers will still be able to use their devices as before, but no updates will be made to remove the restrictions. They will continue to enjoy the benefits of HP+, such as an extended warranty and cloud printing, but the restrictive requirements will remain in place.

Changes to Instant Ink

Additionally, HP has announced the discontinuation of the Instant Ink subscription service for new customers. The service allowed for automatic delivery of ink or toner before it ran out, but it too has faced confusion and dissatisfaction among users. Existing subscribers will not be affected, but new sign-ups will no longer be available.

Looking Forward

HP’s decision to discontinue these models is a step toward addressing consumer concerns and improving their overall printing experience. The company plans to integrate features like “Print from Anywhere” and “Smart Security” into new models without the stringent requirements of HP+.

This move reflects HP’s shift in strategy, aiming to provide a more flexible and user-friendly approach to their products.

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